We accept the payment methods displayed at checkout. Available payment methods may vary depending on your location.
Is my payment secure?
Yes. Payments are processed securely through Shopify Checkout and the applicable payment provider.
If you experience an issue during checkout, please contact us.
Shipping & Delivery
Where do you ship from?
ANTHESIS orders are dispatched from South Korea.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes. We currently ship to selected international destinations.
Shipping rates and estimated delivery times are shown at checkout based on your destination.
Will I have to pay duties or taxes?
International orders may be subject to local import duties, taxes, or customs fees depending on the destination.
Import duties, taxes, and customs fees are not included in the product price or shipping cost and are the responsibility of the recipient, unless otherwise stated at checkout.
Returns & Exchanges
What is your return policy?
Return requests are accepted within 14 days of delivery.
Items must be returned unworn, unwashed, and in their original condition, with all original tags attached. Original packaging should be included where possible.
Items that have been worn, altered, washed, damaged, or returned without their original tags may not be accepted.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
How do I request a return or exchange?
Please contact us with your order number and the item you would like to return or exchange.
We will provide the appropriate return instructions once your request has been reviewed. Please contact us before sending any item back.
Can I exchange an item for another size?
Where stock is available, we can assist with an exchange for another size.
If your preferred size is unavailable, you may return the item according to our return policy and place a new order.
This policy does not affect any statutory rights that may apply in your country or region.
Orders
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, we may no longer be able to make changes.
What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.
Please include your order number and clear photographs of the item and packaging so that we can assist you as quickly as possible.
Are any ANTHESIS pieces made to order?
Selected pieces may be made to order.
When this applies, the production period and estimated delivery information will be clearly stated on the product page before purchase.
Sizing & Product Care
How do I choose my size?
Please refer to our Sizing page for garment measurements and sizing information.
As silhouettes and proportions may vary between pieces, we recommend checking the measurements provided for each product rather than relying only on your usual size.
Please follow the care instructions provided on the garment label and product page.
As ANTHESIS works with a range of materials, dyeing techniques, and finishing processes, care requirements may vary from one piece to another.
Why can colour or texture vary between pieces?
Some ANTHESIS garments incorporate natural dyeing, hand-finishing, and material experimentation, which may result in subtle variations in colour, texture, and surface.
These variations are part of the individual character of each garment rather than defects. Certain materials and finishes may continue to evolve naturally over time through wear, exposure to light, and appropriate care.
Stockists
Where can I find ANTHESIS in stores?
Selected stockists will be announced soon.
Contact
Still have questions?
For enquiries regarding orders, sizing, products, or anything else, please get in touch.
